Flight booked on Volaris but something's come up? Whatever the reason, whether you find yourself facing an unexpected change in plans or just want to reschedule your trip, this guide will cover everything you need to know about cancelling or rescheduling a Volaris flight, in plain language.
Let's dissect Volaris' cancellation policy so you don't get surprised and can go back to planning worry-free.
Volaris has no free 24-hour cancellation policy like other airlines.
That is to say:
- Once you book, your ticket is largely non-refundable
- There's no grace period to cancel for a full refund
- If you're not sure of your plans, you may want to add one of their flexibility packages (more on those below).
Tickets for Volaris are basically non-refundable, but this is what you can look forward to:
Basic Fare
- Lowest price
- Not refundable
- No cancellation (only airport taxes refundable if requested)
Classic & Plus Fare
- Still not refundable
- But you can reschedule your flight (there's a fee)
- Refundable airport taxes upon cancellation
Tip: Refunds aren't normally available except in the event that Volaris cancels your flight or you purchased an optional service with a cancellation option.
If you simply want to change your travel dates or destination, Volaris will allow you to change your flight, typically for a fee:
You need to make changes at least 4 hours prior to the flight
You'll pay
- A change fee (depending on route and fare)
- Any difference in fare between old and new ticket
You can rebook your flight at:
https://www.volaris.com → My Trips
If you purchased a "Flexibility Combo" or "VClub Membership," change fees might be reduced or eliminated.
Unless Volaris cancels the flight, you probably won't get a refund for a voluntary cancellation.
But:
You can request a refund of government taxes and fees
If Volaris cancels your flight, you’re entitled to:
- A full refund
- A rebooking on another flight at no cost
- Or a Volaris electronic credit (voucher) for future travel
Refunds and tax reimbursements can be requested via their website or customer service.
Volaris may make exceptions in extreme situations like:
- A medical emergency
- The death of a passenger or immediate family member
In such cases, Volaris may allow a refund or flight credit. You’ll need to submit supporting documents and contact their support team directly.
Go to www.volaris.com
- Click on “My Trips”
- Enter your reservation code and last name
- Select your flight and choose to cancel or modify
Follow the steps and check for fees or travel credit choices
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Volaris is a low-cost carrier, so cheaper fares but more stringent cancellation policies. If you have the possibility of changing your travel plans, then consider:
- Purchase a Flexibility Package on booking
- Becoming a member of VClub for extra benefits
- Making reminders — you need to book before your flight time to preserve any value
Though refunds are exceptional, Volaris still offers you alternatives — particularly for flight modifications and emergency situations.