Booking a vacation is enjoyable — but sometimes life gets in the way. If you've booked a flight on TAP Air Portugal and now have to change or cancel your schedule, don't worry. This article will guide you step by step through all you want to know about TAP Portugal's cancellation policy, in plain, easy-to-follow language.
As is the case with most airlines, TAP Portugal allows you to cancel your flight free of charge within 24 hours of reservation — but only if you meet a few conditions:
Tip: This is your safest time to book risk-free if you're unsure.
Past 24 hours, refund and cancellation policies depend on the kind of fare you've purchased:
Discount & Basic Fare
- Non-refundable
- No refund in case of cancellation (taxes can be refunded only)
- Changes allowed with fees + fare difference
Classic Fare
- Partially refundable
- You can get a partial refund, minus cancellation fees
- Changes allowed with charges
Plus, Executive, and Top Executive Fares
- Refundable
- Cancel before departure for a full or partial refund, depending on the fare
- Changes at no cost or with a reduced fee
Always check your fare conditions when making the booking or in your e-mail confirmation.
TAP Air Portugal allows you to change your flight if your travel schedule changes:
- You may change date, time, or itinerary
- You may have to pay a change fee + fare difference
- Changes are free of charge on some fares (e.g., Top Executive)
- Changes may be done by logging in to flytap.com and accessing "Manage Booking."
When you are entitled to a refund:
- Refunds usually return to your initial payment method
- 30 days for processing
- On non-refundable tickets, TAP will rather give you a credit voucher for future travel
Vouchers normally have:
- 1-year validity
- May be used by you or a third party
When your flight is cancelled by TAP Air Portugal (due to weather, strike, or technical issues), you are entitled to:
- A refund in full
- Or free rebooking onto an alternate flight
- Potential compensation under EU261 rules if the cancellation is their responsibility
TAP also provides services such as hotel and meal vouchers in case of prolonged delays.
In special situations like illness, injury, or family emergencies, TAP may offer special consideration. You’ll need to provide documentation, and they may waive certain fees or issue a travel voucher.
It is simple to cancel your flight. Just:
Follow the prompts to see your refund or voucher options
Or, if you prefer to receive help, you can also contact TAP customer service by phone or mail.
TAP Portugal has reasonable cancellation policies, especially if you book the right fare. If you need more flexibility, use Classic or Plus fares. Yet even if you're on a budget, it's good to know the rules upfront so that you avoid hassle down the road.