Travel plans don't always pan out as expected — and when that happens, knowing your air carrier's cancellation policy can be a time, stress, and dollar-saver.
If you're flying on Singapore Airlines, here's a step-by-step breakdown of their cancellation and refund policy so you can book with confidence.
Yes, it can! Singapore Airlines offer easy cancellation or changes to your reservation, depending on your fare type, ticket class, and booking method.
If you booked online at singaporeair.com, mobile app, or ticket office, you can obtain a refund in full within 24 hours of purchasing — no cancellation fee applied.
Conditions:
Has to be cancelled within 24 hours of booking
Booking has to be done at least 1 week before departure of flight
Applicable on all types of tickets (including non-refundable)
Cancellation by Fare Type
Rules differ based on fare types. Here's how it happens:
Economy Class
Lite: Non-refundable
Standard: Cancellable with a cancellation fee
Flexi: Fully cancellable or transferable at a small fee
Business & First Class
Generally more lenient, with lower penalty for cancellation or refundable fares depending on fare type (Standard/Flexi)
Cancelling Your Singapore Airlines Flight
You may cancel your flight via the following means:
Website: Manage Booking page on singaporeair.com
Mobile App: iOS & Android
Call Centre or Local Ticket Office
Always check if your ticket was booked via a travel agency or third-party site — in such cases, you’ll need to cancel through them directly.
What About Refunds?
Refunds, when available, are issued:
To the original form of payment
7–10 business days (credit card) or more, depending on the payment method
Cancellation fees will apply, subject to fare rules
Note: If cancelling due to medical emergencies or family crises, you may be able to request a fee waiver with supporting documents.
COVID-19 & Flight Disruptions
Singapore Airlines introduced greater flexibility amidst the pandemic. Although most of the policies have since expired, you may still be eligible for changes or refunds at no additional cost if:
Airline flight cancellations
Travel restrictions imposed by the government
Bonus Tip: Travel Insurance Saves
Want to protect your ticket even if your fare is non-refundable? Singapore Airlines offers travel insurance at the time of booking — or you can purchase your own policy to cover last-minute cancellations due to health issues, delays, or emergencies.
Last Thoughts
Singapore Airlines is renowned not just for comfort and luxury, but also for customer-friendly adaptability. Whether your itinerary is suddenly changed or whether you need to reschedule a journey, having
knowledge of their cancellation policy will always make you least surprised.